Terms and Conditions
Last updated 26/08/2026
These terms apply to everything you buy from Push Patterns, including all courses, the Push Patterns community, live workshops, and any free resources. Please read them before you buy. By buying or using any of our products you agree to them.
1. Who we are
Push Patterns is run by Craig Lowe, a sole trader trading as Push Patterns, of 124 City Road, London, EC1V 2NX, United Kingdom. “We”, “us” and “our” mean Craig Lowe trading as Push Patterns. “You” means the person buying or using the product.
Contact: [email protected]
2. Our products
Courses. Online, self paced video courses delivered through our Kajabi site, including the Ableton Accelerator, the Ableton Live 12 Course, the Push 3 Course and the Live Performance Course, and any other course we release.
Community. The Push Patterns community, a private members space included with certain premium offers or bought as an add on to a course.
Workshops. Live online sessions delivered at a set time, free or paid.
Free resources. Templates, sample packs, guides and other downloads, provided free in exchange for your email address under our Privacy Policy.
Details of what each product includes are set out on its sales page at the time you buy. Those details form part of the contract.
3. Your account
To access a course or the community you need a Kajabi account with us. You must give accurate details, keep your login private, and not share it. One account is for one person. If we see an account being shared, or used in breach of these terms, we can suspend or close it without refund.
You must be at least 18 to buy from us. If you are under 18 you need a parent or guardian to buy on your behalf.
4. Prices and payment
Prices are shown in pounds sterling unless stated otherwise and include UK VAT where it applies. If you are outside the UK, your bank, PayPal or Klarna may apply currency conversion or fees. Those are not ours.
Payment is taken at checkout through Stripe, PayPal or Klarna. We do not see or hold your card details.
We try to keep pricing accurate. If a product is listed at an obviously wrong price, we can cancel the order and refund you before access is granted.
5. Payment plans
Some products can be paid in instalments, either through our pay in 3 option or through PayPal or Klarna payment plans where available in your country.
A payment plan is a way of spreading the full price. It is not a subscription and it is not a rental. When you choose a payment plan you are agreeing to pay the full price of the product. Subject to your statutory rights, once the 14 day guarantee period in section 7 has passed, the full price is owed whether or not you continue to use the product.
If an instalment fails, our system will retry it. After 3 failed attempts your access to the product will be suspended until the outstanding amount is paid. We will contact you to help sort it out. We reserve the right to recover any unpaid balance.
PayPal and Klarna plans are agreements between you and those providers. Their terms apply to the credit they give you. Our guarantee and these terms still apply to the product itself.
6. Immediate access and your right to cancel
Courses and other digital content. Under UK consumer law you normally have 14 days to cancel a purchase of digital content. When you buy a course you expressly request immediate access, and you acknowledge that once supply begins (when you start streaming or downloading the content) you lose that statutory right to cancel. You give this consent and acknowledgement at checkout, and we confirm it in your purchase confirmation email.
The community. The community is ongoing access to a members space, which UK law treats as a service. When you buy it you expressly request that access begins straight away. Your statutory 14 day right to cancel still applies. If you cancel within 14 days, we will refund you in full under our guarantee in section 7.
None of this removes our own money back guarantee in section 7, and none of it affects your other legal rights as a consumer, including the right to content that is as described and of satisfactory quality.
Where a cancellation right applies, you can exercise it by any clear statement to us, such as an email. A model cancellation form is included at the end of our Refund Policy. You can use it, but you do not have to.
7. Our 14 day money back guarantee
We want you to be happy with what you buy. Our guarantee works like this.
Courses. You can ask for a full refund within 14 days of purchase, provided you have completed less than 50% of the course content (measured by lesson progress in your account).
The community. You can ask for a full refund of the community fee within 14 days of purchase. No completion condition applies.
The guarantee applies whether you paid in full or by payment plan. If you bought a course and the community together, you can claim on the whole purchase, or on the community alone and keep the course. If you claim on the course, the community add on is refunded with it, since it is sold as part of that offer.
To claim, email us at the address in section 1 within the 14 days, from the email address on your account, telling us which product you want refunded. You do not need to give a reason.
Any refund due will be processed without undue delay and no later than 14 days after we receive your cancellation or refund request, back to the original payment method. Bank and card processing can add a few days on top. Once refunded, your access to the product ends. If you paid through a plan, we refund what you have paid and cancel the remaining instalments.
We may refuse a refund where we reasonably believe the guarantee is being abused, for example repeat purchases and refunds of the same product, or where course material has been downloaded, copied or shared in breach of section 8.
Our money back guarantee does not apply where the request is made more than 14 days after purchase or, for courses, where more than 50% of the content has been completed. This does not affect your statutory rights, including your remedies under the Consumer Rights Act 2015 if content is faulty or not as described. Live workshops are covered by the terms on their sales page.
Full details are in our Refund Policy, which forms part of these terms.
8. Licence and intellectual property
Everything in our products, including videos, audio, text, templates, presets, sample packs, images and the course structure itself, is owned by Craig Lowe trading as Push Patterns or licensed to us, and is protected by copyright and other intellectual property laws.
When you buy a product we give you a personal, non exclusive, non transferable licence to view and use the content for your own learning. You may not copy, record, download (except where we provide a download), share, sell, sublicense, publish, or make the content available to anyone else, in whole or in part, and you may not use it to create a competing course or training.
Templates, presets and sample packs we provide may be used in your own music, including commercially released music. They may not be redistributed, resold or repackaged on their own.
Any breach of this section is copyright infringement. We will end your access without refund and we reserve the right to take legal action and recover our losses.
9. The community
If your purchase includes the Push Patterns community, your use of it is governed by the Push Patterns Community Guidelines, which form part of these terms and are available inside the community.
In short: be respectful, give real feedback, keep promotion to the spaces designed for it, stay on topic, no discrimination or bullying, respect other members' privacy, and no pirated software or copyrighted material you do not have rights to. Moderation works on 3 strikes. Serious issues such as harassment or hate speech are an immediate ban. Removal from the community for breaching the guidelines does not entitle you to a refund.
Anything you post in the community remains yours. By posting it you give us and other members permission to view it within the community. You are responsible for what you post. We can remove any content we consider inappropriate and we can remove any member who damages the tone or safety of the space.
10. How long you have access
Course access is described on the sales page. Where we say “lifetime access”, this means access for as long as Push Patterns continues to offer and support the course, and the same definition appears on our sales pages. We intend to keep our courses available for as long as possible, but software changes and businesses change. If we need to retire a course, we will give you at least 90 days notice by email and, where we reasonably can, a way to keep the material.
Community access is for as long as the community operates and you remain a member in good standing.
We may update, add to or replace course content at any time to keep it current. We may also take the site down briefly for maintenance.
11. Acceptable use
You must not use our site or products to do anything unlawful, to harass anyone, to upload malware, to scrape or copy content, to bypass access controls, or to impersonate us or anyone else. We can suspend or end access for breach of this section without refund.
12. Educational content, not professional advice
Our products are educational. We teach music production, Ableton Live, Push and live performance. We make no promises about the results you will get, the music you will make, or any income or career outcome. What you do with what you learn is up to you.
We are not affiliated with Ableton AG. Ableton, Live and Push are trademarks of Ableton AG.
13. Our liability to you
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
Subject to that, we are not liable for any loss of income, loss of profit, loss of data, loss of opportunity, or any indirect or consequential loss arising from your use of our products. Our total liability to you for anything arising from a product is limited to the amount you paid for that product.
We are not liable for problems caused by your own equipment, software or internet connection, or for failures of third party services such as Kajabi, YouTube, Stripe, PayPal or Klarna, where the issue is outside our reasonable control. This does not reduce our responsibility to supply the product you bought, and it does not affect your statutory rights.
14. Ending the contract
You can stop using a product at any time, but any sums due under a payment plan remain payable as set out in section 5.
We can end your access, without refund, if you seriously or repeatedly breach these terms, including sharing your account, sharing content, or breaching the Community Guidelines.
15. Changes to these terms
We can update these terms for future purchases at any time. The version that applies to you is the one in force when you bought. If we need to change the terms for existing customers, we will only do so for a good reason, such as a change in the law or in how we operate, and we will give you reasonable notice by email.
16. Complaints and disputes
If something has gone wrong, email us first. We will do our best to sort it out within 14 days.
These terms are governed by the law of England and Wales. Any dispute can be brought in the courts of England and Wales. If you live in Scotland or Northern Ireland you can also bring a claim in your local courts. If you are a consumer in the EU, you also benefit from the mandatory consumer protection rules of your home country.
17. General
If any part of these terms is found to be invalid, the rest still applies. These terms, our Refund Policy, our Privacy Policy, the Community Guidelines, and the product description on the sales page form the whole agreement between us. We may transfer our rights under these terms to someone who buys the business; you may not transfer yours. If we do not enforce a term straight away, that does not mean we have waived it.
