Refund Policy

Last updated 26/08/2026

This policy applies to every course and to the Push Patterns community. It forms part of our Terms and Conditions.

1. Our 14 day money back guarantee

If you are not happy with what you bought, our guarantee works like this.

Courses. Full refund within 14 days of purchase, as long as you have completed less than 50% of the course content. Progress is measured by the lessons marked complete in your account.

The community. Full refund of the community fee within 14 days of purchase. No completion condition.

The guarantee applies whether you paid in full or through a payment plan, and you do not need to give a reason. If you bought a course and the community together, you can claim on the whole purchase, or on the community alone and keep the course. A refund of the course includes the community add on sold with it.

2. How to claim

Email [email protected] from the email address on your account within 14 days of purchase. Tell us which product you bought. Any clear statement that you want to cancel is enough, and you can use the cancellation form at the bottom of this page if you prefer. We will confirm by email and process any refund due without undue delay and no later than 14 days after receiving your request. The money goes back to the original payment method. Bank and card processing can take a few extra days on top.

Once the refund is agreed, your access to the product ends.

3. Payment plans

If you bought on a payment plan and claim within the guarantee, we refund what you have paid and cancel the remaining instalments. If you paid through PayPal or Klarna, we refund the provider and they settle with you under their own terms.

Subject to your statutory rights, after the 14 days a payment plan is not refundable and all remaining instalments are still due. It is a way of spreading the full price, not a subscription you can stop.

4. What the guarantee does not cover

• Refund requests made after 14 days from purchase.
• Requests where more than 50% of the course content has been completed (courses only).
• Repeat purchases and refunds of the same product.
• Accounts that have breached our Terms and Conditions, including sharing login details or copying or sharing course content.
• Removal from the community for breaching the Community Guidelines.
• Live workshops, which have their own refund terms stated on the sales page.
• Free resources, which have no purchase price.

5. Your legal rights

Our guarantee is an additional contractual promise. It sits alongside your statutory rights and does not replace them.

Courses are digital content. When you buy one you normally have a statutory 14 day right to cancel, but at checkout you expressly request immediate access and acknowledge that once supply begins, when you start streaming or downloading the content, that statutory right is lost. Our guarantee above then gives you a 14 day refund route on the conditions set out in this policy.

The community is ongoing access to a members space, which the law treats as a service. Your statutory 14 day cancellation right applies even though access starts immediately at your request. If you cancel within 14 days you get a full refund, which is what our guarantee provides anyway.

Nothing in this policy affects your other legal rights as a consumer. If a course is faulty, not as described, or we do not have the right to supply it, you may be entitled to a repair or replacement and, where appropriate, a price reduction or refund under the Consumer Rights Act 2015, regardless of the guarantee period and regardless of how much of the course you have completed.

6. Cancellation form

You can use this form to cancel where a cancellation right applies, but you do not have to. An email telling us you want to cancel works exactly the same.

7. Questions

Email us. We would rather sort it out quickly than argue about it.

Craig Lowe trading as Push Patterns

124 City Road, London, EC1V 2NX, United Kingdom

[email protected]